To be honest i am not really sure what the name is, the name when i bought the card was 24 hours something and it changed several times. I am not even sure they legally can change the name just like that in Thai law but i guess money talks.
We got to emails from former customers to WOW California and we have just copied their views direct from the letter. Their opinion is from them and you have to be your own judge if WOW California is the fitness club for you. Many of these scams /tricks is going on around the world and not only in Thailand and WOW California. But since they are the biggest chain they get the most complaints.
Letter 1 from Cliff M
Just found out that my top-of-the-line, premium priced “lifetime”
membership to California Wow in Pattaya is now %100 null and void
because I forgot to pay an annual fee of 100 baht. I’m sure this
detail is located somewhere in the fine print of my written agreement
but I don’t recall any mention of it at the time I plunked my money
down. I carelessly took the term “lifetime membership” at face value
and read no further. No penalty or reduced reinstatement fee was
offered. The only option I was given was to start over and purchase a
new membership. I don’t get it. Where’s the profit in dumping members?
Who in their right mind would turn around and give more money to an
organization that they feel cheated them the first time around?
Letter 2 from Yuka
i am two years member of Cawow at Ekkamai and lately faced or lets say
“realized” their scam about personnel training.
I didnt go there quite long time and just went back to re-start taking
my personal training. Then my trainer showed me that, my PT n KF(kick
fit) training i purchased earlier has all expired already. There are
35 times!!! And they told me there is a way to help me to complete all
35 sessions if i purchase new sessions.
So i did purchased. I know sounds stupid to pay them more, but i
thought it would be better than just wasting 35 sessions. Also, they
told me 35 + new 12 sessions will be valid till April, which my two
years membership expire.
However, when i checked my new contract, it shows 12 session valid
only for a month.
i whatsapp to my trainer who didnt show up this morning session but
repled me “sorry”.
There is no reply about the sessions expiry date.
There was no call or sms from CaWOW before my purchased session
expired.
Now I am going to call to the manager to cancel my 12 times new
session which i just signed last week.
I just talked with their reception. I asked for manager and waited for
over 5min. Finally what they said was “manager will come at noon or
1pm, pls call again”.
When i went there this morning, reception said, he is coming at 10am.
so i called at 10am. and they said, “call at 11”. and now they said,
“call at noon or 1pm”
So, i called my trainer and made sure my total 47session will be valid
till April.
He said he will be responsible about that. Not to worry.
Well, lets see what they gonna say on the first session after my
christmas holiday.
If they ask me to buy more to extend my 47 session, CaWOW is 100%
SCAM!!
I will let you know what happen then.
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